GDPR Compliance

The EU General Data Protection Regulation (GDPR) is effective from May 25, 2018 and places new obligations on organisations based in the EEA or which hold or process personally identifiable information (PII) about EU citizens.

Kiva has taken a number of steps to ensure we are fully compliant with our obligations and have clear policies and processes to respond to customer and partner questions. Further information is available below.

Privacy Policy

Kiva has updated its privacy policy to ensure it complies with our obligations under the GDPR

IT Security Policy

Kiva is committed to ensuring we maintain our customers’ and their customers’ data as securely as possible. Details of our IT Security Policy consistent with our obligations under the GDPR are available https://kivasolutions/security/

Customer Contracts

Our standard customer terms and conditions updated to incorporate obligations under the GDPR are available


An updated FAQ, incorporating updated questions that have been submitted to us in the run-up to GDPR going live are included


A current list of the companies we partner with to process data is available

If you have any additional queries or wish to submit a data request under the GDPR, please contact your local privacy officer, whose contact details are in our